Shipping Policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping at Broochs.com. We are committed to providing a smooth and reliable shipping experience for our customers worldwide.
Please review the information below regarding order processing, shipping times, tracking, and delivery.
Order Processing
All orders are processed after payment has been successfully received and verified.
Processing time typically takes:
1–3 business days
Please note that processing times may be longer during holidays, promotional events, or periods of unusually high demand.
Orders are not processed on weekends or public holidays.
Shipping Destinations
We currently ship to most countries worldwide.
If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.
Estimated Delivery Times
Estimated shipping times vary depending on the destination country.
United States
7–15 business days
Canada
7–18 business days
United Kingdom
6–14 business days
Australia
8–18 business days
Europe
7–18 business days
Middle East
7–20 business days
Other International Destinations
10–25 business days
Please note that these estimates are not guaranteed and may vary depending on local postal services and customs processing.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery destination
- Shipping method
- Order value
- Promotional offers
Any applicable shipping fees will be displayed before payment is completed.
Order Tracking
When tracking is available, customers will receive a tracking number via email once the order has been shipped.
Tracking information may take several days to become active after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Delivery Delays
Occasionally, delays may occur due to:
- Customs inspections
- Weather conditions
- Transportation disruptions
- Public holidays
- Carrier delays
- High seasonal demand
We appreciate your patience if such situations arise.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us as soon as possible.
Once an order has been shipped, we may not be able to modify the delivery address.
Lost or Stolen Packages
If your package appears to be lost, please contact us and we will assist in working with the carrier to investigate.
Broochs.com is not responsible for packages marked as delivered by the shipping carrier but reported as missing afterward.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the packaging and product.
- Contact our support team within 48 hours of delivery.
- Include your order number and photographs.
We will review the issue and provide assistance.
Contact Us
If you have any shipping-related questions, please contact our customer support team.
We are committed to providing a positive shopping experience and will do our best to assist you.
Thank you for choosing Broochs.com.