Return & Refund Policy
Return & Refund Policy
Last Updated: June 2026
At Broochs.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
To be eligible for a return:
- The item must be unused.
- The item must be in its original condition.
- The item must be returned in its original packaging.
- The return request must be submitted within 30 days of delivery.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Customized items
- Gift cards
- Products damaged due to misuse
Damaged or Defective Products
If your order arrives damaged or defective:
- Contact us within 48 hours of receiving the package.
- Provide photos of the item and packaging.
- Include your order number.
We will review the issue and offer a replacement or refund when applicable.
Return Process
To request a return:
- Contact our support team.
- Include your order number.
- Explain the reason for the return.
- Follow the return instructions provided.
Do not return products without receiving return instructions.
Refunds
Once the returned item has been received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider.
Shipping Costs
Shipping fees are generally non-refundable unless the return is due to an error on our part or a defective item.
Exchanges
If available, exchanges may be offered for defective or damaged products.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your card provider.
- Contact your bank.
Processing times may vary between financial institutions.
Contact Us
For return and refund questions, please contact our customer support team.
We are committed to resolving issues fairly and efficiently.